Is Customer Service Extinct?
Is customer service becoming extinct? Have we “hunted” it to extinction? Will an economic downturn be the last straw? Can it recover from the endangered species list? Who or what will make that...
View ArticleGoing Beyond Omnichannel in the “Shoppertainment” Era
Omnichannel has become more than just a buzzword—it’s a reality for aggressive retailers interested in creating brand differentiation through a seamless shopping experience across all channels and...
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